Google Drive Videos Not Playing? How to Fix?

Google Drive is one of the best cloud storage services by Google, which offers a secure and seamless way to share all kinds of data and files online for free. Millions of users are using this service daily for their work purpose or personal life.

However, many users face issues with Google Drive, such as the Google Drive video not working or Google Drive videos not playing.

If you are also trying to play some video file saved in your Google drive, but unfortunately it’s not working, and you come across a pop-up saying, “The video cannot be played,” then don’t worry.

As here, I am going to discuss how you can fix videos not playing on Google Drive.

Reasons for Google Drive Videos Not Playing

In many cases, video files are not opening on Google Drive online, so users cannot enjoy videos.

There can be many reasons for videos not to play on Google Drive. Some of the common reasons are as follows:

#1. Video file format is not supported by Google Drive

If you try to open a video file in an unsupported format, it simply won’t play. You need to convert the unsupported video file to a popular format supported by Google Drive to fix this issue.

#2. Video is not complete in the drive folder

If you have moved files from your computer to Google Drive, but they don’t play, then this problem might occur because of incomplete files. This can be due to any reason like network failure, or the file was corrupted during transfer.

#3. Video quality is not good enough for viewing

If the video file is corrupted or has a low resolution, that might be why you are getting Google Drive videos not playing error. You can try downloading the video again in another format and transfer it to your device to solve this issue.

#4. Browser is Outdated

If your browser is out of date, then it might not be able to play Google Drive videos or any other type of video file. Therefore, you need to make sure that you are using an up-to-date version of your browser.

#5. Poor Internet Connection

Sometimes your internet connection is poor or might be slow. This will result in videos buffering and stopping mid-way, which will create this error. Check the speed of your internet connection so that you can enjoy smooth playback without any issues.

#6. Bulky RAM

Google uses temporary memory to play videos. If you do not have enough space, it will result in an error of Google Drive videos not playing. Check the RAM and free up some space if required to fix this issue.

If you have low RAM in your device, then it might not be able to handle a video, which is large in size. You might end up with the error as Google Drive videos are high quality and thus will require more space than usual.

#7. Router Setting

Security settings are strict on some routers, which will block all connections to Google Drive, which is not a good thing. If you have a proper firewall in place, it might block the connection from being established. Make sure that you are using the correct Wifi network set up so that your device can connect with Google Drive servers smoothly without any issues.

#8. Web Browser Extension

Various extensions do not allow your browser to run smoothly as they are third-party extensions. Sometimes these extensions conflict with Google Drive and prevent it from running smoothly, which will result in videos not playing issues.

#9. Change Proxy Settings

Often, the proxy settings might get messed up after updating your windows or chrome browser to the latest version, which causes Google Drive videos not to play properly. By changing proxy settings, you will be able to connect smoothly, without any issues whatsoever.

#10. VPN Connection

If you are using Google Drive through a Virtual Private Network, this might be why Google Drive videos are not playing properly. You need to ensure that there is no interference between Google Drive and VPN connection as it will result in Google Drive videos not playing error.

If you want to learn how to share a video on google drive with someone else, follow the article.

Solutions to Google Drive Videos Not Playing

Above I discussed some of the reasons for Google Drive not playing videos. So, it will be easier for you now to figure out what actually went wrong and how to fix the issue.

Here are the solutions that you may want to consider. I recommend you try one at your own will and then move on to the next if the problem persists.

#1. Update your Browser

The first and most basic troubleshooting step that you need to follow is whether your browser is up to date. Most of the time, issues with Google Drive videos not playing happen when one tries to play a video using an outdated browser.

Follow the steps below to update your Chrome browser:

Step 1: Click on the three dots menu option on your chrome browser.

Step 2: Under the Help option, select About Google Chrome.

About google chrome

Tip: Visit this directly – chrome://settings/help

Step 3: About Chrome settings will be opened on your browser. Check if you’re up to date or not.

#2. Check Internet Connection

Your internet connection is vital for video streaming. So you must ensure that your internet connection is stable and fast enough to allow smooth video playing without interruptions.

I recommend you reset your internet connection to check if it’s causing the problem.

Follow the steps below to reset your internet connection:

Step 1: On your keyboard, press the Windows + R key. Then type “CMD” without quotes and hit the enter button.


Step 2: After pressing enter, a command prompt window will be opened. Type the following code “ipconfig /flushdns” and hit the enter button.

Tip: The code below will reset your internet connection. Please do not enter the following code without quotes in case you wish to run it.

#3. Check Video Format

If you cannot play videos on the web, it could be due to video format limitations. For example, Google Drive doesn’t support 100% of video formats.

Here is the list of supported video file formats that will work with Google Drive:

MP4(MPEG-4 Part 14), WebM VP8/VP9 (Codecs Vp8 and Vp9), OGG(Theora), VP9 Profile 0/1 (Codecs Vp9), and MPEG-4 SP

Tip: If the video has a file extension not listed above, you can convert it to one of these supported formats using video converter software.

#4. Clear Browser Cache & Cookies

A cache is a temporary storage place where your web browser saves files, images, etc., to make loading faster. Sometimes this cache saves more than one copy of the same file. When you try to play a video that already exists in the cache or tries to load from the cache instead of streaming from Google Drive servers, you will face problems like “video not playing” or “video black screen.” To resolve this issue, you need to clean the cache manually.

Tip: Some people have reported that clearing cache doesn’t work for them. If that’s the case, try deleting browser history and cookies to force Chrome to load new data from google drive servers.

Here are the steps to clear cache of Chrome browser:

Step 1: Go to three-dot menu option and select History option. Or, use Ctrl + H shortcut key and click on clear browsing data.

chrome history

Alternatively visit: chrome://settings/clearBrowserData

Step 2: Mark the option browsing history, cache files, and cookies data.

clear browsing data

Note: Don’t forget to select the time range from the drop-down menu.

Step 3: Click on Clear Data.

#5. Disable Browser Extensions

It is possible that you might have extensions from different parties. So, if you find the video not playing issue in Chrome, disable third-party extensions in your Chrome and see whether Google Drive videos can play or not. If they start working, then simply re-enable the disabled extension one by one until you find out which extension is causing the problem.

To do so, navigate to the three-dot menu>More tools>Extensions. Or, directly visit using shortcut URL – chrome://extensions/

chrome extension settings

Tip: You can search for the extension from here and disable it.

Once you have disabled all extensions in Google Chrome, close all tabs and restart your browser and try playing a video again to see whether it is working or not.

#7. Disable Hardware Acceleration

The hardware acceleration settings of your system might interfere with your Google Drive videos playback. It allows faster and smoother video playback but may lead to videos not playing if you enable hardware acceleration.

If your device has a dedicated video card, it might be using OpenGL for rendering. If so, try disabling the hardware acceleration by doing the following:

Step 1: Click on the Settings icon (three vertical dots) located at the far right of the address bar.

chrome browser settings

Step 2: Now scroll down to “Show advanced settings.”

advance chrome settings

Step 3: Here, find and select “Disable hardware acceleration” under the system section. A message box will appear; click on “Relaunch.”

#8. Open in New Window

You can try opening the video in a new window to play the video. This is a simple trick that works most of the time. Click on the dropdown menu located at the top-right corner of your screen and choose “Open in New Window.”

#9. Open in Incognito Mode

If the video is not playing in the general tab, then try to open in Incognito mode. This is a trick that will only work for Google Chrome users. This mode does not hold any cache or cookie files, so that it will be a fresh session for this particular video.

However, you need to sign in to your Google account to access the file.


Why is Google Drive not playing MP4?

It is because of many reasons. First, it can be a problem with the compatibility of the video or the internet connection. Second, sometimes it might be something to do with your browser settings or even the computer’s setting. Also, sometimes Flash player may stop working, for which you need to adjust few settings in Google Chrome.

How long does Google Drive take to process video?

Google Drive is a large platform that stores so many files. So it depends on the size of your video and the speed of your internet connection. Sometimes it may take time to buffer or load a video, or sometimes some videos might get unresponsive because they are massive in size, which again is all dependent on how fast you can access the internet.

How big of a video can you upload to Google Drive?

Google Drive can be used to save any type of file. But it is advised that you do not upload files larger than 10GB in size. Instead, if you have files larger than 10GB, you should use Google’s new cloud storage service named ” Google Cloud Storage .”

How do I play a video on Google Drive?

To play a video or audio file already uploaded on your Google Drive account, just click on the kind of file you want to play. Once you click on it, the video player will automatically start playing the video for you, provided that there are no interruptions to your internet connection.

What video files can Google Drive play?

It plays almost all kinds of video files such as MP4, AVI, WMV, MOV, FLV, and many more. If you want to try and play a video that is not compatible with Google Drive’s player, then you will be prompted to download an alternate application before you can proceed.

How do you add Subtitles to a video on Google Drive?

If you have all the video formats like AVI, MP4, 3GP, and FLV, you can easily add subtitles. All you need to do is open your file using any of these players mentioned above, and when it opens, there will be a button on the top left portion of your screen that says “Subtitles/CC.” You just need to point towards your subtitles file and click on the “Open” button. Make sure that it doesn’t matter whether they are in .srt or .ass format; Google Drive will play them perfectly.

How do I play videos in Google Drive offline?

There are a couple of ways you can do this; The simplest way is to right-click on the video in your Google Drive and select “Make available offline.” This will allow you to automatically download all of the videos in which you have previously selected this option.

Another way is just to right tap on a file, select “view,” and then turn on downloading by clicking on the small grid icon next to that file. You can download multiple files at once if you wish.

Now, browse to wherever your videos are saved and watch them offline on any device you want!

Final Words

I hope you have found this article on Google Drive videos not playing helpful. Do not worry if Google Drive videos are getting stuck while playing. Instead, try the solutions provided above, and Google Drive videos will surely be fixed.

I am happy to help you. Just leave a comment or question below. I will be glad to reply and solve your queries.

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